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Process Innovation has proven skills in helping customers link business goals with solutions that attain them at all levels of the organization. With over 30 years of experience in developing quality management systems, we bring a broad base of knowledge in the application of quality management and process improvement methods to meet business needs. Our consulting services focus on improving your business and achieving success.

Our consulting services include:
• needs assessment	• audits
• implementation support	• gap analysis
• training program design and development	• action planning
• quality management system development

Process Improvement Mentor

Just beginning your process improvement or ready to take the next step? We can assist and guide your staff towards successfully reaching your goal. See details below for more information.

Quality Management System Design and Development

Creating a Quality Management system that is effective and practical is a challenging task. We have expertise in a wide variety of systems and standards. See details below for more information.

Virtual Quality Assurance Manager

Need someone to serve as your Quality Program manager or to augment your staff? We provide a high level of expertise at just the level of staffing you need. See details below for more information.

Process Improvement Mentor

Business processes require managing to ensure quality and performance are continually improving. Process Innovation assists organizations in defining and improving their business and engineering processes. We have over 30 years experience in direct hands-on involvement in process definition and improvement. Beginning with establishing a supportive environment for process definition and improvement through process implementation and concluding with the institutionalization of process management practices throughout the organization.

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Quality Management System Development

Process Innovation has over 30 years experience of direct hands-on involvement in the development and improvement of quality management systems in a wide range of industries. Quality management system expertise includes:

• ISO 9000 series

• Software Engineering Institute (SEI) Capability Maturity Model® (CMM®)

• ISO 12207

• QS9000

• ISO/ TS 16949: 2002

• ISO Guide 25

• AS9000/AS9100

• ASME NQA-1

• Ford Quality Operating System (QOS)

• TL9000

Process Innovation offers a unique, fully comprehensive, package that includes:

• Desk Audit

• Gap Analysis

• Action Plan

• Quality Requirements Training

• Procedure Development

• Implementation Review

• Ongoing Consulting

Desk Audit

The desk audit is a review of the existing quality management system (company policies and procedures) to determine the degree of compliance to the requirements of the appropriate standard.

Gap Analysis

A gap analysis is a preliminary assessment of the existing quality management system. This assessment identifies what areas need improvement to meet the appropriate standard.

Action Plan

One of the basic requirements of a successful change or process improvement effort is an action plan. Action planning is used to transform assessment findings into workable plans.

Quality Requirements Training

Quality requirements training thoroughly familiarize personnel with the philosophy, rationale, and requirements of the appropriate standard. At the conclusion of this training, personnel will be prepared to operate in a quality system with a thorough understanding of not only what is required, but why.

Procedure Development

This task is directed toward assisting the customer in writing the implementing procedures required to put a quality management system into practice. During this effort, customer personnel are extensively used to ensure a thorough understanding of the procedures by the staff who will be responsible for the control and implementation of the procedures.

Implementation Review

After the procedures have been developed and are in place, Process Innovation will perform an on-site review to provide the customer with an evaluation of how effectively the quality management system is being implemented.

Ongoing Consulting

Following conclusion of the implementation review, Process Innovation will be available for consulting assistance as required by the customer. This assistance may be in responding to audit findings by an ISO Registrar, customer, or regulatory agency.

Small Companies

Small companies should also see the "Virtual" QA Manager below.

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Virtual QA Manager

Today, many small companies have developed quality management systems but do not have the human resources necessary to maintain and improve them. Throughout development and implementation, Process Innovation can serve the role of your "virtual" QA Manager, responsible for the "care and feeding" of your quality management system.

Tasks include:

Performance of internal audits. The planning, execution, and reporting of an audit should take no more than one working day. Each audit would focus on a portion of the quality program with the goal of auditing all elements of the quality management system annually. · Preparation for, facilitating, and documenting management review meetings. These meetings (typically held quarterly) would be attended by senior staff and involve the review of data gathered from the internal audits, customer complaints, corrective actions, and any performance data provided by customers.

Participation during customer and registrar audits. This task would include interfacing with auditors and development of responses to findings and concerns. · Development and maintenance of "approved" supplier files. This includes supplier selection and performance monitoring.

Facilitate the revision of quality program procedures as necessary. Procedure revisions become necessary, as the quality program is "fine-tuned" and improvements identified.

Training of personnel to prepare them to operate in a quality system with a thorough understanding of not only what is required, but why.

Running a small business is more than a full time job and adding the tasks associated with maintenance of a quality management system can seem overwhelming. With our assistance, your quality management system can transition from expense to asset and help you perpetuate the business success you currently experience.

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