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Process Innovation offers its workshops on-site to maximize benefits and substantially reduce cost to your organization. Customized training, mentoring, and consulting is also available in many areas of process improvement, quality management system development, and quality assurance.

Process Focus Auditing

This 2-day workshop will deepen participant understanding of applicable ISO9001-based quality management system standards, benefits of the process approach, and improve assessment techniques and skills. Attendees will learn:

How to develop a robust and cost effective audit program
Effective process focus auditing techniques
Reporting of audit findings
Techniques used to determine "root cause"
How to develop corrective action plans

This workshop is valuable for quality professionals, management representatives, and anyone who will perform an internal audit.

Effective Software Quality Assurance
(Or, I'm From SQA and I'm Here to Help!)

This 2-day workshop provides the skills to define, design and implement a practical software quality assurance strategy using proven techniques for your chosen quality system model, including obtaining and maintaining management support. Attendees gain a detailed understanding of the value-added role that software quality assurance plays on the project and in the organization.

Attendees learn how to:

Tailor software quality assurance activities for projects of any size
Interpret applicable standards and models
Assess and report process and quality system effectiveness
Select effective quality assurance techniques and methods
Initiate and facilitate lasting corrective action
Identify and then sell the benefits of software quality assurance to the organization

This workshop is valuable for software quality assurance professionals, project managers, line managers, auditors, and all those involved in evaluating software processes and products.

Effective Peer Reviews, An Introduction

This 1-day workshop provides an overview in the planning, techniques, and reporting of peer reviews. Attendees gain an understanding of the value-added role that peer reviews play on the project and in the organization. Attendees learn:

Peer review method selection criteria and tailoring options
Peer review planning, effort and schedule guidelines
Picking reviewers
Peer review roles and responsibilities
Examination and discussion techniques
Reporting and verification

This workshop is valuable for project managers, developers, and all those involved in evaluating software processes and products.

Training